When you contact us for a quotation, we can engage via email, skype, LiveChat, email or in person. We find email to be most effective, however, you may choose to consult in person (at a consultation fee of R250 for 30 minutes). The first step is to view our portfolio online and completing the mandatory Quotation Information Form (QIF), then work with us interpret your vision and finalise the design choices (style, wording, colours, typography, media, embellishments, ribbons and print techniques available). One (1) busines day we receive your properly and fully completed QIF back, a quotation will be issued for your acceptance. A further two (2) business days after your acceptance of the quotation is received by us, a Design Concept DC) accompanied by a Design Approval Form will be sent to you via email for your approval.
A 50% deposit is required to commence the design process. A R500 once-off studio fee is added to every quotation – this is for one (1) hour of studio time required for each order. For orders above R2, 500, this fee is waived. Once your deposit clearns into our bank account, you will be sent a Job Information Card (JIC) with our wording reference manual (guidelines, etiquette and suggestions for your convenience wen formulating your stationery wording). Design will only begin one (1) business day after we have received your corretly and fully completed JIC back.
Based on the your brief, we will create the first digital proof which will be emailed your two (2) business days after receiving your correctly and fully completed JIC. You will then provide us with feedback and identify any changes you wish to make. The changes and suggestions will then be integrated into a revised second digital proof one (1) business day aftter we receiving you feedback. The first set of changes are free of charge, further changes will be billed at a studio fee of R250 per half-hour. once the customer has approved the final digital proof, Ivory White will not responsible for any future changes or any mistakes noticed or raised after your approval.
Three (3) business days after your approval of the final changes to the artwork, the layout, font, spelling and punctuation, etc., we will make a physical mock-up for your approval. Only photographs of the mock-up will be emailed to you for sign-off. If you request the mock-up to be sent to you via Courier, the cost of delivery is for your account, and will be added to your final invoice. The first mock-up is free, any mock-ups thereafter will be billed at R250 per mock-up.
Upon the customer’s final approval of the physical mock-up, we will send the artwork to our workshop and the production process will commence (printing, laser-cutting, assembling and embellishing). The order will be completed within 14 to 28 working days after receipt of final sign-off. .
You will be notified when your order is dispatched. All orders are shipped through our contracted couriers, “the courier guy”. For quality control, we do not use any other service. All parcels are shipped overnight to the address that you provide on the customisation form. Orders over R2000 are shipped free of charge..