Do you have a retail location?

Ivory White Co has both showrooms and workshops, but we are primarily an online stationery boutique.

Do you offer samples?

Yes. Samples of each invitation design may be requested with your confirmed order and is ship within 3 – 14 business days.

Can samples be customized?

Our samples are made with your wording in the colours you choose upon ordering. Colour options each of our cardstock with all of our ink options are available when ordering.

How does the process work?

It’s simple! Once you place an order through our website, you will receive a Details Form where you can fill in your order preferences in and supply us with the details for your event. We will then email you a Proof of your designs so that you can see what your invitations will look like. Once you approve your designs, we start printing your invitations! We then assemble your order and post it off to you!

How long will it take?

Please allow 3-4 weeks for your order to be completed plus shipping time, although it can be as quick as 1-2 weeks.

Do envelopes come included?

Yes! All prices quoted include envelopes.

Do you provide proofs and mock-ups?

Yes we do – a digital proof and a mock-up. A digital proof is an email proof which allows you to view your personalisation details straight away when the email is delivered to the email address you provided. Proofs are provided for most items that are personalised, we do not supply proofs for table cards.

Our website allows you to enter the details for your invitations exactly how you would like them. All we ask is that you check this information carefully as what you see in the digital proof is what you will receive for your order. We cannot take responsibility for errors submitted using the online system by the customer.

To fix any errors you may spot, please use the link within the proof email. Our designers will then manually edit your order and resend your digital proof, please allow 48 hours for your amends. Occasionally we also make errors, so please check all details carefully in your eproof.

Can I request additional proofs?

Yes! You can have as many Proofs as you like! Due to the time involved in creating your artwork and Proofs, extra ones will incur an artwork fee to help cover the extra time involved.We will always notify you if all 2 Proofs have been used, and seek your permission before continuing ahead with any extra Proofs.

Do you design wedding websites?

Yes we do. A simple website to share your wedding info plans and your wedding. For example Luke Greenfield and Angela Frost could simple have a website at www.angelandlook.com, or weddings.ivorywhite.co.za/angelaandluke.

When should we send out our wedding invitations?

Traditionally, invitations go out six to eight weeks before the wedding—that gives guests plenty of time to clear their schedules and make travel arrangements if they don’t live in town. If it’s a destination wedding, give guests more time and send them out three months ahead of time. Most couples also send out save-the-date cards. They go out at six to eight months.

When should we make the deadline for RSVPs?

Make your RSVP date two to three weeks before your wedding date to allow enough time for you to get a final head count to the caterer (one week before) and to finalize your seating chart. If some guests still haven’t responded by your deadline, give them a quick call and ask for their RSVPs (still via mail) so you have all their information.

Should I send Save The Date cards?

Yes, of course! For our Semi Custom Designs, customization options are listed with each product. Alternatively you can book a fully Custom Design.

Do you do custom designs?

Yes we do. But it depends entirely on availablility of custom slots in our schedule as we can only take a limited number of custom jobs at one time. If you’re interested you may book and pay for a slot.

Why must I pay for a custom slot?

Custom slots are limited, and we’d much rather allocate those to clients who have already decided on the custom option and are willing to pay the booking fee.

What happens to my custom design booking fee?

The fee is allocated to your subsequent custom order. The fee is non-refundable as studio time is allocated to and expended on your custom order the moment you book it.

What happens to my custom design booking fee?

Most items in our semi-custom collections have predefined colours, material and wording to choose from. For Custom Design items, we rely entirely on your wedding theme and preferences.

How long will it take?

Please allow 3-4 weeks for your order to be completed plus shipping time, although it can be as quick as 1-2 weeks.

What's te difference between Semi-Custom and Custom Designs?

Semi-Custom Designs are pre-designed but allow limited options on colour, wording, material, etc., whereas Custom Designs are created from scratch based on your prefereces.

Can I return my custom stationery?

Custom printed stationery (any printed item that includes proofs) is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If there is an issue with your order, please contact us! We’re committed to your satisfaction and will be happy to work with you if you’re unhappy for some reason.

Can I return samples?

If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.

How can I contact you?

For the quickest response, please contact us through email or live chat. If you prefer to speak live, you may also call or request a call back.

Can I chat with you live?

Yes! You may chat to us live using our on-line chat service.

Do you use Skype and WhatsApp?

Yes. You may call us or even send us a message on Skype or WhatsApp.