NEED HELP? START WITH These frequently asked questions. If you still do not find the answers you require, you may chat to us live, using the chat button at the bottom right of the screen, or via WhatsApp and Skype.
It’s simple! Once you place an order through our website, you will receive a Details Form where you can fill in your order preferences in and supply us with the details for your event. We will then email you a Proof of your designs so that you can see what your invitations will look like. Once you approve your designs, we start printing your invitations! We then assemble your order and post it off to you!
Yes we do – a digital proof and a mock-up. A digital proof is an email proof which allows you to view your personalisation details straight away when the email is delivered to the email address you provided. Proofs are provided for most items that are personalised, we do not supply proofs for table cards.
Our website allows you to enter the details for your invitations exactly how you would like them. All we ask is that you check this information carefully as what you see in the digital proof is what you will receive for your order. We cannot take responsibility for errors submitted using the online system by the customer.
To fix any errors you may spot, please use the link within the proof email. Our designers will then manually edit your order and resend your digital proof, please allow 48 hours for your amends. Occasionally we also make errors, so please check all details carefully in your eproof.
Yes! You can have as many Proofs as you like! Due to the time involved in creating your artwork and Proofs, extra ones will incur an artwork fee to help cover the extra time involved.We will always notify you if all 2 Proofs have been used, and seek your permission before continuing ahead with any extra Proofs.
Yes we do. A simple website to share your wedding info plans and your wedding. For example Luke Greenfield and Angela Frost could simple have a website at www.angelandlook.com, or weddings.ivorywhite.co.za/angelaandluke.
Traditionally, invitations go out six to eight weeks before the wedding—that gives guests plenty of time to clear their schedules and make travel arrangements if they don’t live in town. If it’s a destination wedding, give guests more time and send them out three months ahead of time. Most couples also send out save-the-date cards. They go out at six to eight months.
Make your RSVP date two to three weeks before your wedding date to allow enough time for you to get a final head count to the caterer (one week before) and to finalize your seating chart. If some guests still haven’t responded by your deadline, give them a quick call and ask for their RSVPs (still via mail) so you have all their information.
Yes we do. But it depends entirely on availablility of custom slots in our schedule as we can only take a limited number of custom jobs at one time. If you’re interested you may book and pay for a slot.