Scroll through our products and purchase your desired product using EFT, credit card or PayPal. Once you place an order through our website, you will receive a Details Form where you can fill in your order preferences in and supply us with the details for your event. We will then email you a Proof of your designs so that you can see what your invitations will look like. Once you approve your designs, we start printing your invitations! We then assemble your order and post it off to you! Placing your order confirms that you have read and agree to our Terms & Conditions.
All of our online products are semi-custom. One of our designers will contact you to conclude your order customization. You will be required to fill a customisation form. Your product will customized in any colour scheme to perfectly coordinate with your special day! The foil colour is customizable. You will also personalise the wording during this stage. The shape and the fonts cannot be changed.
Once your order customisation, wording and details are received, we will send you a proof of your order within 7 business days. Proofing timelines are usually 24-48 hours (Monday to Friday) depending on how extensive your revisions are. A first proof will always be ready within 48 hours! Total proofing time will vary for each client, but generally no less than a week. Your pricing includes only TWO free rounds of proofing of your ENTIRE order. Every additional change to your proof after two rounds will incur an additional fee, billed separately
OUR STANDARD TURNAROUND TIME, ONCE A FINAL PROOF IS APPROVED, IS 3 WEEKS. WE ADVISE THAT YOU PLACE YOUR ORDER 4 WEEKS BEFORE YOU REQUIRE THE PRODUCTS AS THIS ALLOWS 3-4 WEEKS FOR YOUR ORDER TO BE COMPLETED PLUS SHIPPING TIME, ALTHOUGH IT CAN BE AS QUICK AS 1-2 WEEKS. URGENT ORDERS MAY INCUR AN EXPRESS ORDER FEE.
Upon the customer’s final approval of the proofs and mock-up, the Ivory White studio will send the artwork to our workshop and the production process will commence (printing, laser-cutting, assembling and embellishing). Once the order is completed, we will dispatch your order for shipping.
YOU WILL BE NOTIFIED WHEN YOUR ORDER IS DISPATCHED. ALL ORDERS ARE SHIPPED THROUGH OUR CONTRACTED COURIERS, “THE COURIER GUY”. FOR QUALITY CONTROL, WE DO NOT USE ANY OTHER SERVICE. ALL PARCELS ARE SHIPPED OVERNIGHT TO THE ADDRESS THAT YOU PROVIDE ON THE CUSTOMISATION FORM. ORDERS OVER R2000 ARE SHIPPED FREE OF CHARGE.